*the page was last modified on February 21, 2021.The status of your order
After you have registered the order, you will receive information about its status by email. Change or cancel the order
The possibility of canceling an order or delivery is only available at the customer’s request using the methods on the contact page. Delivery methods
1. Delivery by courier (Fan Courier)
For the products sold by AI WEAR, the delivery fee is applied depending on the volume of the products in the order, regardless of the value of the order, and differs from one product to another. The delivery fee will be applied and will be communicated to the customer before the fiscal formalities are drawn up. For localities outside the courier network, the delivery of the order is made with the payment of an additional fee that will be communicated to the customer before the fiscal formalities are drawn up.
2. Planned delivery
For orders with delivery in Bucharest, you have at your disposal the premium planned delivery service. To benefit from this service, please contact the sales agent responsible for your order. If your order was not carried out by a sales agent, please use the contact methods on the contact page of the website. For eligible orders with this service, you can select the day and the time interval in which you want the products related to your order to arrive at the mentioned location.
3. Pickup from the showroom
If you choose to pick up the products from our showroom, their delivery will be free of charge.